Students feel entitled to connectivity: Support guy

At Stanford the dorms have "Residential Computing Consultants" -- students who take a 4-day training to become "dorm geeks" and fix fellow students' computer and software problems. This humorous piece in the San Jose Mercury News shows one beleaguered lass:

During one recent lunch break, RCC Dana Nguyen, 21, got an urgent call: A student couldn't get her e-mail. "They consider it their right to be connected," said Nguyen, bemused. She rushed through lunch, and in 10 minutes, was back in the dorm, helping.

Another RCC "fixed a dysfunctional computer (on which was installed) an illegal copy of Windows software, recently serviced in India. The client was a new student on campus, and "all she knew was that classes started tomorrow," he said. He reinstalled a new version of Windows -- and also helped her find the location of the nearest bank and Wal-Mart. Proud to help, he said "the RCC is often their first introduction to Stanford and sometimes to the U.S."