Your call is not important to us

By now we have all learned the trick, when speaking on the phone to some clueless customer service person, to ask to speak to a supervisor when things start to go south. I found this page on the site for -- yes, there's an industry magazine for everything -- Call Center Magazine:

In order to still provide the customer with the feel that their call is being escalated, we have developed a little trick. Instead of passing the call along to a supervisor, we just pass it to another agent. Prior to transferring the call, we quickly inform the other rep of the situation and our reasons for any decisions that we have made. The second rep simply announces themselves as "Senior Customer Service Representative," which is a made up title in our department. This way the customer feels like their call and their business is important, without making a mountain out of a molehill.